Though this isn't the most importantaspect in order to identify a reliable cloud web hosting provider from a bad one and a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you are not dealing with a one-person service provider and that you will be able to reach somebody every time you're looking for support. The telephone support for hosting services may vary from standard to dedicated, thus the issues that can be resolved through a phone call differ based on the company. In the general case, these issues are more basic and feature billing or 1st level technical issues because more difficult problems generally require a support ticket where both you and the sysadmins can track what is going on with a specific issue. Nonetheless, having the option to call your supplier will save you considerable time and efforts for the numerous small issues which will eventually appear at the time you manage your web hosting account.
Phone Support in Cloud Web Hosting
Our cloud web hosting
packages feature phone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you're able to call and find out more about our services or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so you'll be able to contact the number which is nearer to you. In case you are a current customer, we can help you in a timely manner with any kind of general and billing issues as well as with a number of tech matters to save you time and efforts - we are aware of the fact that in some cases it is quicker to consult with a live person and get things done right away. Certainly, some problems cannot be taken care of on the telephone, so if this is the case you're able to use our ticketing system.
Phone Support in Semi-dedicated Servers
If you want additional info for the semi-dedicated servers
that we provide, you have the option to call some of the three support phone lines that we have around the globe - in the U.S.A., Great Britain and Australia. In this way, you can check in advance whether our solutions will be suitable for your websites. If you're already our client and you've got a semi-dedicated account, you can reach us over the phone for 14 hours every day about any kind of billing or general queries. For entirely tech issues you will be able to use our ticketing system and get in touch with our technical support because someissues simply need additional time to be taken care of, still we will assist you on the phone with countless minor tech issues as well, saving you time and efforts.