One-Hour Response Guarantee
Would you like to find out more about the 1-hour response time guarantee and how you can take full advantage of it in your capacity as client?
In case you’re a site owner, a problem can always emerge and it doesn’t necessarily have to be associated with the web hosting service. For example, something can go wrong when you update a software app or some important data could be edited or erased incidentally. Regardless of what the nature of the problem may be, you will have to contact the tech support team and request them to recover a backup or to assist you in solving the problem that you’re having. How fast they’ll do this will predetermine the time that your sites will be down. For specific websites such as community portals or web stores, an oft-repeated outage interval can often mean losing visitors and money. Therefore, it’s vital to use the services of a company that offers not only a good customer care service, but also a timely one.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting plans
offer a 1-hour response guarantee, which suggests that no matter what enquiry or issue you might have, we will always be there to lend a helping hand. As it is, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client support engineers are available 24x7, even on weekends and national holidays, which means that you will get swift help at any time. We are aware of precisely how costly time can be, so by the time we answer your trouble ticket or email, we’ll have examined the matter and, if we haven’t discovered a solution, we will give you more information about what you have to do on your end – if the situation requires it. With our support service, you can be certain that there will be somebody to help you instantaneously, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer care team members are available all the time and they will reply to any ticket that you open via our web hosting Control Panel within only one hour. The response time is guaranteed regardless of whether you have a general question in regards to your semi-dedicated server
or you bump into a certain challenge and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24 hours a day, 7 days a week to cope with any general, technical or billing issue. In case you get in touch with us about anything that is within our capacity, we’ll solve it before we respond to you, which means that you won’t have to wait around for hours or even days while the problem lasts. If there’s something that you have to do on your end, we will supply you with the needed info – what workable solutions to try out, what steps to take, etc.