A live chat is among the ways of communication offered by some website hosting providers as part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or technical support. This method of communication is faster than a support ticket and it makes it much more unlikely to misspell or misunderstand something compared to a telephone call with a representative. What's more, when the issue that you experience requires some time to be examined and dealt with, you're able to do something else at the same time instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat assistance service completely free as long as you have Internet access even when your website hosting supplier is located in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Web Hosting
As part of the support services that we offer for all our cloud web hosting plans, we have live chat support which is online 24x7, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, as we will help you with all sorts of things, ranging from giving you general information about our services in case you aren't our client yet and you are interested in purchasing one of the plans, to assisting you with creating an email account in an e-mail client. Some issues are more complex and time-consuming, so you will need to use the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all our potential and active clients. If you're searching for a new website hosting account, you'll be able to chat in real time to one of our representatives and receive more info about our semi-dedicated servers so that you can choose the right package for your websites. If you already have an account with us, we'll assist you in a timely manner with general, billing and first-level techissues. Even though sometimes you will have to open a ticket since there're troubles that can't be resolved on the live chat, we will help you with numerous standard jobs, such as setting up an email account in an email client or redirecting one domain name to another. As a result, you'll enjoy timely support and you will save a lot of time.