A ticketing system is the most widely used correspondence medium that hosting providers offer to their clients. It is most often part of the billing account and is the very best way to deal with an issue that requires a certain amount of time to investigate or that has to be escalated to a server administrator. In this way, all responses given by either party will be stored in the very same place in the event that somebody else needs to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to sign in and out of no less than 2 accounts in order to complete a particular operation or to touch base with the hosting company’s client service staff. If you wish to administer a couple of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. In addition, it could take a considerable length of time for the hosting provider to process your ticket.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our cloud web hosting plans is not separate from the hosting account. It’s part of our fully featured Hepsia hosting Control Panel and you will be able to access it at any given time with only a couple of clicks, without needing to log out of your web hosting account. The ticketing system offers a quick-search field, which will help you trace de facto any support ticket that you’ve already submitted, in case you need it. You can also read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to deal with a given problem even before you submit a ticket. The response time is no more than 1 hour, which means that you can receive prompt assistance at any given time and in case our support team suggests that you do something in your account, you can do it right away without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you want to contact our customer support team members, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different technical support platform as you will need to do with most web hosting companies on the market. Our integrated trouble ticket system will allow you to submit a new ticket without any difficulty and to search through older tickets using a clever search box. Besides, you will be able to read the relevant knowledge base articles that our system will offer you on the basis of the problem category that you pick for your new ticket. You can carry out all these procedures without leaving your Control Panel at any time, which suggests that in case you bump into any predicament or have a question, you can get in touch with our technicians and solve the specific problem within the hour through a single support platform.