A ticketing system is the most widely used correspondence medium that hosting providers offer to their clients. It is most often part of the billing account and is the very best way to deal with an issue that requires a certain amount of time to investigate or that has to be escalated to a server administrator. In this way, all responses given by either party will be stored in the very same place in the event that somebody else needs to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to sign in and out of no less than 2 accounts in order to complete a particular operation or to touch base with the hosting company’s client service staff. If you wish to administer a couple of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. In addition, it could take a considerable length of time for the hosting provider to process your ticket.