24/7 Customer Support
Discover more about customer support and why it's hard to find a hosting provider that offers top-class support.
The client support that you can get from your cloud web hosting provider is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have some technical issue with an existing account. Prompt and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine web hosting provider and not from some reseller. If you purchase a hosting account from a company that does not own its servers and it cannot access them right away, it is likely that you will wait for a day or two in order to get a reply to your question, which means that your sites may remain offline for quite some time. In contrast, a company which offers numerous ways of communication and has a support team available at any time can assist you right away and help you reduce or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting plans
include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting services well before you make a purchase or you are a current client and you have any question or some issue, you can contact us any time, including weekends and holidays. We have many channels to get in touch with us - several phone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical matters or any matters which require extra time to research and handle. Unlike various other website hosting suppliers, our trouble tickets come with a guaranteed max response time of only 1 hour, therefore regardless of what your problem is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers
that we offer feature 24/7 customer and tech support, which means that whatever the issue you have, you will be able to contact us and we will help you right away. Our guaranteed reply time for every e-mail message or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; the actual reply time rarely is more than twenty minutes. In addition, we have telephone support with several local numbers internationally as well as a live chat, so that you can contact us and receive additional info about our services even if you don't have an account yet. We're able to assist you with any question or a difficulty you have - payment methods, package specifications, email setup, hosting account settings, etcetera. If you employ our services, you won't ever have an issue where you need to wait for a day or two to get a problem solved like you may need to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
When using our VPS plans
, you will never have to wait for more than 1 hour to get assistance for any situation that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the tickets that you open via your billing Control Panel or emails that you send to our tech support team. We have local phone numbers in several countries around the globe plus a live chat service where we are able to assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the different means of communication, so whatever your question or problem is, there'll always be somebody to help you quickly. If you need help with third-party software, which you cannot deploy or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server
through our company, you can get in touch with us at any time using different channels and the maximum time that you will have to wait for a response is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the applications that are pre-installed on the server. To contact us about a technical matter, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any kind of common questions or you'd like to learn more about our hosting solutions before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In the event that you'd like to receive help with third-party software that you are unable to set up or manage effectively, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.