Irrespective of the fact that the hosting service supplied by the different companies is relatively identical, each provider has got a customized platform with its own modifications and ways to execute particular things. In this situation, an exhaustive knowledge base would be truly useful both for persons with no past experience and for technically trained individuals who will eventually discover how certain tasks are accomplished, but will waste time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, sparing users loads of time and effort. The end result is more content clients, as they can quickly find the info they are looking for, and significantly less work for the client service staff representatives, because usually the majority of the inquiries and difficulties that clients have are already described in the knowledge base. Given that the articles themselves are adequately written and cover more things, you’ll be able to find out more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
All cloud web hosting plans that we offer come with an in-depth knowledge base where you can find everything you need to know in regards to your web hosting account. Irrespective of whether you want to create a brand-new MySQL database, to redirect a domain name by means of an .htaccess configuration file or to set up an e-mail address on your desktop computer or cell phone, you can just check our help articles and all the info that you need will be there. When you open a specific section of the Hepsia Control Panel, you will see articles that are relevant to the functions that you can access through it. If you want to check the full archive of articles and get informed about all the features that Hepsia is offering, or only to read generic information about the web hosting service, you can browse through the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our utmost to cover any difficulty that you could possibly bump into, but if you do not find the information that you’re seeking, you can always touch base with us, as our support engineers are available to you 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers feature thorough online technical documentation where you will see information about all the functions that our custom-built Hepsia Control Panel comes with, plus solutions to different questions and difficulties that you could come across. All setup guides offer exhaustive explanations, so you won’t have to worry about skipping something if you want to export a database, for instance. The troubleshooting articles include a variety of different feasible causes of particular issues and the solution for each one of them, so if you’re unable to send emails even though you have the right SMTP server settings, for instance, you can quickly see what the reason may be and fix the problem with a couple of clicks of the mouse in your mail client. As the Hepsia Control Panel offers quite a few features, you will be able to find applicable articles in every section. If you would rather browse all help articles, click on the Help link, which is located in the upper right-hand side of the page.