Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Answer Warranty

  • Our crew of technicians will do their best to reply to your service requests in about 1 hour. If, however, the issue you have encountered demands assistance from our Admin =Team,= we’ll send the ticket to the technician in charge and will write a comment to inform you.

  • Top quality support service

  • Professional Technical Assistance Service

  • Our tech assist staff will be on duty for you round the clock to to reply to all assistance demand tickets that you send. We offer tech help and support for all the packages that are pre–installed on your server. These include our in–house built Site Control Panel, the preferred Operating System along with the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Site Control Panel that is included as a gift with your virtual server, you can easily find an insightful Help section, incorporating all you should be informed on when working with your sites and software. We have introduced a wide selection of how to articles and video tutorials that display the fundamental site supervision duties in an understandable manner.