1 hour ticket response
We are devoted to offering a quick and proper reply to every customer support ticket sent by a client. Our knowledgeable tech support engineers will examine your inquiry and will think of the best solution. We offer a 1–hour response time guarantee for all support tickets. Actually, our average ticket response time has proven to be 20 minutes.
An Outstanding Help Desk Service
Our technical support engineers have extensive experience in the cloud web hosting plans arena and are trained enough to deliver a rapid solution to your problem. If, however, the matter at hand is not within the competency of a technical support engineer, the helpdesk ticket will be sent to a programmer or system administrator for additional assistance.
A User–Friendly Help Center Section
Integrated into the Site Control Panel is an easy–to–browse Help section, which includes a variety of sources of information. You can search through a constantly updated knowledge base featuring web hosting account management articles and site administration articles, watch the instructional video tutorials or take a gaze at the F.A.Q. section.
