Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
Every help request you send to us will be dealt with within maximum 60 minutes. If your ticket or email calls for additional assistance from a sysadmin, we will without delay forward it and leave a comment to let you know that your issue is being examined. If you make use of our Managed Services package, any of the server management tasks included there will be performed at a time that is suitable for you.
A Premium Client Care Service
We will be online for you 24/7/365 to answer any questions that you may have about our Site Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need help with server administration tasks, you can take a look at our Managed Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services
A User–Friendly Help Section
We have equipped the Site Control Panel with an extensive knowledgebase, which offers detailed explanations of its features and functions. Additionally, we have made exhaustive video tutorials that will further disclose to you how to carry out a certain operation or solve a commonly experienced problem. The educational articles and the tutorial video clips are easily reachable from every section of the Site Control Panel through the Help and Videos buttons situated in the top right corner.