Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user service staff is trained to swiftly attend to all our cloud web hosting plans customers’ queries and advice demands. Through our ticketing system, it’s possible to share your inquiry and a support staff fellow member will get back to you in only max 1 hour. In actual fact, practice proves that the normal answer period is Twenty or so minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Our technical support service is delivered by a team of certified techs who’re able to reply to your question straight away. You’re able to get in touch with the technical support crew by opening a tech support ticket from your Site Control Panel or by posting us an email. On business days, you can also contact us on the telephone or make use of the online chatting solution.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel has an extensive knowledge base which is included in all parts. In each area, you’ll find a Help button that will load for you a selection of step–by–step guides on how to use a certain element or accomplish a certain action. Moreover, we have created mini seminar video lessons so its possible to get a better idea of the Control Panel’s interface.